FAQ's
Frequently Asked Questions
Remember to pop us a message at hello@slothhammocks.o.za if you have any questions not found in the FAQ’s
General
You will receive an email confirming your order and that your order is now processing – keep any eye on your spam folder, as the confirmation email may end up there.
Your order will be shipped to you within 2 working days
Once your order has been collected by our trusted courier, tracking details will be provided via email. Once picked up your order should be delivered within 2 – 4 business days, depending on where you are located.
Please contact us directly at hello@slothhammocks.co.za and provide us with your order number and tracking details. We will then liaison directly with the courier company on your behal
Please send and email to hello@slothhammocks.co.za , explaining your concerns – we ask that you please provide us with your order number when contacting us.
If your order is not shipped yet, you can contact us and we will assist with cancelling your order and arrange for a gift card / refund.
Shipping & Delivery
We ship all orders within 2 working days since your order is placed and paid for.
Once your order is picked up by our trusted courier, your order should be delivered to you within 2 – 4 days, depending on where you are located.
Major cities such as Johannesburg, Cape Town, Pretoria and Durban should take 2 days to be delivered once shipped, outlying areas might take a day or 2 longer.
If there are any unexpected delays , we will contact you
Your delivery address can only be changed if your order has not yet been shipped. To change your delivery address, please send us an email at hello@slothhammocks.co.za with your new delivery address and order number.
No, currently we only ship within South Africa.
Product Questions
Our hammocks have been designed for all shapes and sizes – its maximum weight is rated at 180kg.
Absolutely, we however advise that you wash your hammock in cold water with a non-bleaching product. Once you’ve washed your hammock, hang it out to dry. Do not make use of a dryer for drying your hammock.
Privacy Policy, Returns & Warranty
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